FAQ

Frequently Asked Questions

1. What is your return policy?
We want you to love what you ordered! If for any reason you are not satisfied with your purchase, we offer a hassle-free return within 30 days of delivery. Simply contact our customer support team to initiate a return or exchange.

2. How long will it take to receive my order?
Orders typically ship within 1-3 business days, and delivery times vary based on your location. Most orders are delivered within 7-11 business days, but please note that shipping times may vary during holidays or due to unforeseen circumstances.

3. Do you offer international shipping?
Currently, we only offer shipping within the United States. We’re working on expanding to more regions in the future, so stay tuned!

4. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier’s website.

5. Are your products covered by a warranty?
Yes! Many of our products come with a manufacturer's warranty. Please refer to the product description page for specific details on warranty information.

6. Can I change or cancel my order after placing it?
Once your order is placed, we aim to process it quickly. If you need to make any changes or cancel your order, please contact us within 24 hours of placing it, and we will do our best to assist you.

7. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal and other secure payment methods.

10. How can I contact customer support?
You can reach us via email at contact@recongearshop.com, or through our website’s phone number. Our customer support team is available Monday through Friday, from 9 AM to 5 PM.

Contact Us

Phone: +1 (217) 432-2601

Email: contact@recongearshop.com

Address : 202 S Prospect Ave, Champaign, IL, 61820, USA

Support Hours: Monday to Friday between 9:00 am to 5:00 pm CST.